Shipping and Returns

The Gluten and Allergy Free Shop, will only deliver to addresses within New Zealand.
Once your order is placed and payment received, The One Stop Gluten Free Shop aims to dispatch your order within 3 to 4 working days (Monday to Friday). 

Freight Costs

Tauranga, Papamoa, Te Puke, Katikati, Waihi $9.00
Auckland, Taupo, rest of BOP, Waikato, Coromandel Peninsula $12.00
Rest of North Island $15.00
South Island $19.00
Note All Rural deliveries - additional $6.00

Tauranga, Mt Maunganui and Papamoa Orders over $50.00 FREIGHT FREE 
Shipping costs are based on location.
Rest of Bay of Plenty area delivery, is deemed to be delivery to an address within the Bay of Plenty area, other than Tauranga, Papamoa, Te Puke, Katikati or Waihi. 
Rest of North Island, delivery to addresses in the North Island other than the specified areas.
South Island, delivery to all South Island addresses.

Rural Delivery

If your order is to go to a rural delivery address.
You must select one of the three rural delivery options, Bay of Plenty Rural Delivery, rest of North Island Rural Delivery or South Island Rural Delivery. 

Missing or Damaged Orders

All orders are processed and dispatched within 3 to 4 working days. If you have placed an order and believe it has gone missing you must notify us within 14 days of placing the order. If your delivery is damaged please notify us within 7 days of purchase. 

Returns

If you need to return a product please do so within 7 days of receiving your order. All returns must be in the same condition that they were received and in the original packaging. Return shipping charges are not included in the credit and it is your responsibility to pay for return shipping. Returns can be posted to The One Stop Gluten Free Shop, 429 Cameron Road, Tauranga. 

Typographical Errors

Every care is taken to list products and prices correctly. However in the unlikely event that a product is listed on The One Stop Gluten Free Shop website incorrectly. The One Stop Gluten Free Shop reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. The One Stop Gluten Free Shop reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The One Stop Gluten Free Shop shall issue a credit to your credit card account in the amount of the incorrect price. Errors and Omissions Excluded. All product and prices are subject to change without notice and only available while stocks last. 

Incorrect Shipping

If you have selected a shipping option that does not apply to you, The One Stop Gluten Free Shop reserves the right to refuse or cancel the order, or charge for the correct shipping. You will be notified if shipping costs will be extra to what you had selected.